* Order Processing and Customer Service Departments are closed on
weekends and public holidays.
* UPS do not pick-up on Weekends or Public
Shipping Calculation Example: An order placed on Thursday 18DEC08
will ship on Friday 19DEC (the next Business Day). UPS consider the 1st day of
shipping as the Next Business Day (after pick-up), which is Monday 22DEC. If this order was shipped "UPS 3 Day Select" then
it will be delivered on the 3rd Day which is Wednesday 24DEC.
If you require
expedited shipping please take these into consideration. If you wish to have
your order shipped the same day as order placement please phone us immediately
on 210-2991077 and let us know. We will endeavour to do what we can to meet your
Notes: We ship all our goods from San Antonio, Texas,
For a quick Transit Time estimate see: UPS Ground Delivery Time Chart
For detailed shipping
rates and transit times: UPS Shipping Rates Calculator
For Tracking a Package
After we ship your order you will automatically receive an
email from UPS (email@example.com) with your Tracking Number so you can
track your delivery at any time. Please make sure your email spam filter is set
to accept emails from both domains "ups.com" and "aboutaustralia.com". If you
require alternative shipping arrangements please detail them in the "Comments"
section of the Delivery Information Page when you check-out and we will happily
meet with your request (additional charges may be incurred).
the event that one of the items you have ordered cannot be supplied (e.g.
sold-out) then we will contact you by phone or email to give you choices to
"substitute", "backorder" or "cancel". If we do not hear from you, then we will
ship in-stock items only and cancel the rest.
If you decide to get your
"in-stock" items shipped immediately, and then the rest "backordered" please be
aware that you will be charged additional shipping.
International, PO Box & APO Orders are shipped via United States Postal Service. About Australia cannot be
responsible for these packages after they have been shipped, or any additional
charges associated with Tax, Customs, Duty or any other fees. You may request,
at an additional fee, insurance to protect your investment. Please see USPS for questions such as USPS
rates, delivery times and insurance.
About Australia is not responsible
for food items affected by heat (hot weather) after the goods have been shipped
from our store. To help avoid heat damage to your Aussie chocolates we recommend
you consider expedited shipping methods. We also suggest you make arrangements
for your order to be shipped on a Monday so that your goods do not sit in a hot
truck or warehouse over a weekend.