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Wooden Sign - Cowboy
Wooden Sign - Cowboy
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FAQs


Policies:
Return Policy
Order Fulfilment and Shipping Policy
Limited Stock Policy
Privacy Policy
Website Security
Insurance on orders

Need Help placing an Order?
How to place items in the Shopping Cart
How to Check-Out and adjust Order Delivery Details
Changing Item Quantities
Deleting items from you cart
Website Errors
Prefer to pay by Check or Money Order?
Shipping within the USA
Shipping outside the USA (International Orders)

Other Information:
Australian Food List
FDA Regulations for importing Food into the USA
Any quick questions? Contact us
Store Hours


Website Errors

If you experience any problems with this website please report them to us so we can fix them. Contact us via the details below:

About Australia's Store
226 W Rector, Suite 1, San Antonio, Texas, 78216, USA
Phone 210-2991077, Fax 210-5416755
URL: www.about-australia-shop.com (Online Shop Home)


Website Security

We use Verisign Payflow Link Services for processing all our secure financial transactions.
We use Verisign for Secure Online Payment

To view the Payflowlink Security Certificate you will need to be viewing the page where you are required to enter your credit card number. When at that page, double click on the yellow security lock which is displayed on the bottom right hand corner of the screen.

When placing your order you will immediately receive an email from Verisign that shows About Australia has received "Authority/Approval" from your bank to charge your credit card for your order. Many people confuse this email as an "actual" charge to their credit card, however "actual" charges are not applied until AFTER the order has been shipped. (Charges are delayed until after order fulfilment because often the amount to be charged varies from the original order).


Privacy Policy

We DO NOT publish, rent, share or sell email addresses or any other personal information collected during the ordering process.

We do occasionally send emails to our customers to advise them of:
1) Promotions within our organisation,
2) Special Airfares from the USA to Australia or New Zealand, or
3) Australian Events held in the USA.
Typically we send out an email announcement once every 2 - 6 weeks.


Placing an item in the Shopping Cart and Checking-Out

Placing your order is quick, easy and it's secure!

Once you have surfed through the site and found an item that interests you, add those products to your "shopping cart" by clicking the "Add to Cart" button. You will then be automatically taken to the shopping cart where your item has been placed ready to order. Should you wish to purchase more than one of any particular item, simply use the drop down box next to that item to adjust the quantity. Return to the shopping area by clicking the "Continue Button".

When you are happy that you have selected all the items that you would like to purchase, click the "Checkout" button. This will automatically take you to "Delivery Information" screen to verify, add or update your delivery details, select a gift wrapping service (if required), select your preferred method of shipping and add any special instructions or comments you wish. You can also select the "Redeem a Gift Voucher" option if you have one. Once you have completed all sections of this page, click the "Continue" button to view the final price for your order. This page provides you the opportunity to alter your selections for your shipping address, method and items purchased. Please verify all details are as you wish or edit them as required. To proceed with your order click the "Confirm Order" button which will direct you to the Secure Payment page. Once you click the "Confirm Order" button you cannot change your order. After you have entered your Credit Card details press the "I Authorize this Transaction" button to complete your transaction. Shortly after authorizing your transaction you will receive an email from About Australia confirming your order.


Changing Item Quantities

If you wish to purchase multiple quantities of an item you have placed in your Shopping Cart then simply go to your Shopping Cart and use the drop down box next to the item to adjust the quantity. The system will automatically update the new quantity and price.


Deleting items from your Shopping Cart

If you wish to delete an item in your Shopping Cart, select the "Remove" checkbox that appears to the left of any item in your Shopping Cart. After selecting the "Remove" checkbox, click on the "Update" button. This will remove the item and refresh your shopping cart.


Shipping within the USA

We ship all our goods from San Antonio, Texas, 78216, USA

About Australia ships via UPS for orders within the USA (unless you request otherwise). For an average order UPS Ground typically costs approx US$10-12 and is calculated by the weight of the package. After we ship your order you will automatically receive an email from UPS with your Tracking Number so you can track your delivery at any time. If you require alternative shipping arrangements please detail them in the "Add Comments to your Order" section of the Delivery Information Page when you check-out and we will happily meet with your request (additional charges may be incurred).


For a quick Transit Time estimate see: UPS Ground Delivery Time Chart
NOTE: UPS consider the 1st day as being the day after the item was picked up.

For detailed transit times and shipping rates: UPS Shipping Rates Calculator

For Tracking a Package see: UPS Tracking

All orders placed that either have an "Out of USA" shipping address or a "PO Box address" automatically default to a freight quotation provided by USPS (United State Postal Service). This occurs for two reasons:

1. UPS will not deliver to a PO Box, they will only deliver to a physical Street Address.

2. Generally USPS rates are more cost effective when shipping internationally.


Shipping outside the USA (International Orders)

All orders placed that have an "Out of USA" shipping address automatically default to a shipping quotation provided by USPS (United States Postal Service). We find that generally USPS rates are more cost effective when shipping internationally.

You can obtain a rough quote directly from the United States Postal Service (USPS) by Clicking Here


Return Policy

Please make your choices carefully as we do not offer refunds. We will exchange items (in good order) within 30 days of purchase (proof of purchase is required).

If you wish to exchange items please enclose a cheque with your goods to cover the cost of return shipping.


Order Fulfillment and Shipping Policy

* Orders are shipped Next Business Day.

* Order Processing and Customer Service Departments are closed on weekends and public holidays.

* UPS do not pick-up on Weekends or Public Holidays.

Shipping Calculation Example: An Order placed on Saturday 18th DEC will ship on Monday 20th DEC (the next Business Day). UPS consider the 1st day of shipping as Tuesday 21st. If this order was shipped "UPS 3 Day Select" then it will be delivered on the 3rd Day which is Thursday 23rd DEC

If you require expedited shipping please take these into consideration. If you wish to have your order shipped the same day as order placement please phone us immediately on 210-2991077 and let us know. We will endeavour to do what we can to meet your needs.

Notes: We ship all our goods from San Antonio, Texas, 78216, USA

For a quick Transit Time estimate see: UPS Ground Delivery Time Chart

For detailed transit times and shipping rates: UPS Shipping Rates Calculator

For Tracking a Package see: UPS Tracking

After we ship your order you will automatically receive an email from UPS with your Tracking Number so you can track your delivery at any time. If you require alternative shipping arrangements please detail them in the "Comments" section of the Delivery Information Page when you check-out and we will happily meet with your request (additional charges may be incurred).


In the event that one of the items you have ordered cannot be supplied (e.g. sold-out) then we will contact you by phone or email to give you choices to "substitute", "backorder" or "cancel". If we do not hear from you, then we will ship in-stock items only and cancel the rest.

If you decide to get your "in-stock" items shipped immediately, and then the rest "backordered" please be aware that you will be charged additional shipping.



Limted Stock Policy

If you have ordered "Limited Stock Items" (e.g. SALE or Seasonal), please be aware that we supply on "First Come First Serve" basis. In the event that we cannot supply any item you have ordered we will contact you to give you choices to "substitute", "backorder" or "cancel".


Prefer to Pay By Check or Money Order?

Please detail in a letter the items you want to purchase (or simply print out your Shopping Cart screen) and send it to us with a Check or Money Order.
Make checks payable to: About Australia, 401 Isom Rd, Ste 500, San Antonio, TX, 78216, USA.
Remember to include your Shipping Address details so we can send you your goodies.
If you would like electronic shipping confirmation then also let us know your email address.


Insurance on Goods Shipped

We insure all goods shipped. If you have missing or damaged goods, please contact us immediately during normal business hours between 9 a..m and 5:30 p.m. CST on (210) 299 1077. Please keep all damaged goods and packaging as the shipping company may wish to inspect them.


Australian Food List

To quickly view all the Australian Food Items we sell please refer to our
Aussie Food List



Any quick questions?

Then contact us during working hours 9am-5:30pm :

Phone: +1-210-2991077
Fax: +1-210-5416755
URL: www.about-australia-shop.com (Online Shop Home)
Write to: About Australia, 401 Isom Road, Ste 500, San Antonio, TX, 78216, USA


FDA BioTerrorism and Prepardness Act: Importing Food to the USA

Since 2003 we have been working with our Australian Food Manufacturers, Suppliers & Brokers to comply with the new regulations implemented by the FDA (USA Food & Drug Administration). These laws became effective 12th December 2003.

The USA Government now requires all Food Manufacturing & Handling Facilities (worldwide) to "Register with the FDA" as part of the new Bioterrorism Act so they have an accurate record of the complete USA food supply chain in the event of any threats. "Prior Notice" submission to the FDA is also required before any food item can be imported into the USA.

To date we still have a few outstanding Australian Food Manufacturing Sites who have not registered with the FDA, so their products are currently unavailable. But hopefully (fingers crossed) they'll register soon so we can include their products in future shipments. Some of these products include the popular Berocca, Salvital, John West Passionfruit & Heinz Teething Rusks. There may also be some companies who will ultimately decide not to register, in which case those products will be discontinued for sale in the USA. Unfortunately the FDA Registration process of Australian Food Manufactures is beyond our control and can only be completed by an authorised representative within those Australian Companies. We are still in discussions with these companies to encourage them to register so that homesick Aussies living in the USA can still get a taste of home.

We sincerely thank you for your patience and apologise for any inconvenience this has caused. We will continue to do everything we can to keep bringing a taste of Australia into the homes of "Expat Aussies" and their American friends.

Please feel free to check this web page again for updates.



Store Hours

Our hours are from 8:30am to 5:00pm, Monday - Friday.

Please note that these times correspond to the US Central Time Zone (CST). We are closed on "Thanksgiving Day" and "Christmas Day".



About Australia
Australian Foods, Gifts and Souvenirs
226 W Rector, Suite 1, San Antonio, Texas, 78216, USA
Phone 210-2991077, Fax 210-5416755
www.about-australia-shop.com
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Contact us by phone: (210) 299-1077

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